All fees, diets and drug charges are subject to VAT at the current rate and are payable at the time of purchase. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. You will receive a detailed fee note for every consultation, surgical procedure or transaction with us. With the exception of agreed direct claims to insurers and PDSA customers (medicines), no medicines or food will be dispensed without payment.
Methods of Payments
Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diets. You may settle the account using:
* Credit Card
* Debit Card– Switch, Solo, MasterCard, Visa, Delta (No American Express)
* Cheque - only for long term customers who are known to the practice.
Estimates of Treatment Costs
We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate – often a pet’s illness will not follow a conventional course. It is the client’s responsibility to request an estimate.
Should an account not be settled then an invoice would be sent with an additional accounting fee in respect of administrative costs. All appointments will be charged for unless an hour’s notice is given of cancellation. It is at the vet's discretion not to charge for a consultation. After due notice to you the client, overdue amounts will be referred to the county court and further charges will be levied in respect of costs incurred in collecting the debt. Any cheque returned by our bank as unpaid, any credit card payment not honored and any cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and administrative costs, together with interest on the principal sum.
Pet Health Insurance
At All Creatures we strongly support the principle of insuring your pet against unexpected illness or accidents. Please ask for details about insurance from any member of staff. Please be aware that it is your responsibility to settle your account and then reclaim the fees from your insurance company. Direct claims may be allowed only by prior agreement with the vet and the excess will need to be paid at the outset of any treatment which is likely to rise above the excess threshold.
We will endeavor to send you vaccine reminders, however we recommend that you keep note of when your pet is due their annual vaccination. The post and computer problems could affect these reminders being reliable. We do not accept responsibility for missed vaccinations.
Complaints & Standards
We hope that you never have recourse to complain about the standards of service received from All Creatures. However, if you feel there is something you wish to complain about, please direct your comments in the first instance to The Practice Manager in writing at 14 Anderson Avenue, Limavady.
Ownership of Records
Case records including radiographs and similar documents are the property of and will be retained by All Creatures. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case.
Ownership of Radiographs and Similar Records
The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans, even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph, remains with the practice.
Prescriptions are available from this Practice. You may obtain Prescription Only Medicines, Category V, (POM V’s) from your veterinary surgeon OR ask for a prescription to obtain these medicines from another veterinary surgeon or a pharmacy. Your veterinary surgeon may prescribe POM Vs only for animals under his or her care. A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary. You will be informed, on request, of the price of any medicine that may be prescribed for your animal.
Our prescription charge is currently £10 + VAT (£12)
We kindly request that you, the client, give us 24 hours notice for a repeat drug and food collection. Any medication scripts processed by us will be charged for whether collected or not
The general policy of this practice is to re-assess an animal requiring repeat prescriptions every 3 months, but this may vary with individual circumstances.
No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by one of the practice partners. No agent or person employed by, or under contract with, the practice has the authority to alter or vary these conditions in anyway.